Article 1. Applicability, Definitions and Written Form
1.1 These Terms and Conditions apply to all events, activities, services, arrangements, bookings, quotations, agreements and visits to Unit 13 Enterprises B.V., established at Thermiekstraat 12, 6361 HB Nuth, the Netherlands (hereinafter: “Unit 13”).
1.2 These Terms and Conditions apply to clients, main bookers, participants, visitors, spectators, parents, supervisors and all other persons present, regardless of active participation.
1.3 Deviations from these Terms and Conditions shall only be valid if expressly confirmed in writing by e-mail by Unit 13.
1.4 By making an online reservation, the main booker declares that these Terms and Conditions were available for review prior to booking and have been accepted. The main booker undertakes to share these Terms and Conditions with all participants and guarantees that they will be complied with.
1.5 The main booker is the primary point of contact and remains responsible for:
- accurate, complete and up-to-date booking information;
- compliance by all participants with participation requirements, safety rules and house rules;
- payment of the full booked amount.
1.6 “In writing” shall exclusively mean: communication by e-mail to an e-mail address provided by Unit 13 and/or written confirmation via the reservation or ticketing system. Telephone agreements, WhatsApp, SMS, social media direct messages or verbal commitments are not binding.
1.7 Entering Unit 13’s premises and/or participating in activities constitutes explicit acceptance of these Terms and Conditions and the house rules.
1.8 If any provision of these Terms and Conditions is contrary to mandatory Dutch law, the remaining provisions shall remain fully in force. The relevant provision shall be applied to the maximum extent legally permitted.
1.9 Electronic communications shall be deemed received at the time of dispatch, unless the recipient demonstrates that receipt was reasonably impossible.
Article 2. Quotations and Formation of the Agreement
2.1 All quotations issued by Unit 13 are valid for fourteen (14) days, unless stated otherwise.
2.2 Prices include VAT, unless explicitly stated otherwise.
2.3 A quotation does not constitute a reservation. An agreement is concluded exclusively after:
- written confirmation by Unit 13, and/or
- completion of an online booking via the reservation platform.
Article 3. Performance of the Agreement
3.1 Unit 13 shall perform the agreement to the best of its knowledge and ability, in accordance with reasonable quality and safety standards.
3.2 Unit 13 is entitled to have the performance carried out wholly or partly by third parties if this is necessary.
3.3 Unit 13 shall not be liable for damage arising from reliance on incorrect or incomplete information provided by the client/main booker.
3.4 Participants are obliged to strictly follow all instructions, safety rules and house rules. Violation may result in refusal or exclusion without any right to refund or compensation.
Article 4. Complaints
4.1 Complaints must be submitted in writing within eight (8) days after discovery and no later than fourteen (14) days after completion of the arrangement.
4.2 Complaints may be submitted via the website contact form and/or by e-mail. Unit 13 aims to respond within five (5) working days.
4.3 Any solution or goodwill gesture does not imply an admission of liability and does not automatically entitle the customer to a cash refund.
Article 5. Payment, Payment Method and Default
5.1 Unit 13 does not operate on account. Payment shall take place exclusively:
- online at the time of booking, or
- at the cashier prior to participation.
5.2 For online payment, the online price as confirmed in the booking confirmation shall apply.
5.3 For payment at the cashier, a higher cashier rate applies due to increased no-show risk and additional administrative processing:
- all arrangements: €1.00 per person extra;
- open Airsoft events: €3.50 per person extra;
- private events are excluded, unless otherwise agreed in writing.
5.4 If payment is not made in full and on time, participation may be refused without any right to refund or compensation.
5.5 If, in exceptional cases, an invoice is issued, a payment term of fourteen (14) days applies. Thereafter, statutory interest and collection costs shall be due in accordance with the Dutch Collection Costs Act (Wet Incassokosten).
Article 6. Airsoft – Permits, Age and Admission
6.1 Participants are personally responsible for complying with all legal requirements and permits applicable to Airsoft.
6.2 Minimum ages:
- Airsoft: 18 years (valid ID required);
- Junior Airsoft: 12 years;
- Lasergame: recommended age approx. ±7 years.
6.3 Foreign participants (e.g. Belgium/Germany) require a valid Unit 13 ticket. For invitations pursuant to Article 17E of the Dutch Weapons and Ammunition Regulation (Regeling Wapens en Munitie), Unit 13 must be contacted in advance.
6.4 If a participant does not possess required documents or does not meet participation requirements, access may be refused without refund or compensation.
Article 7. Damage, Destruction and Materials
7.1 Intentional or culpable damage or destruction of the terrain, inventory or materials is prohibited. Costs shall be fully recovered from the responsible party and/or the main booker.
7.2 Damage to rental equipment caused by recklessness, negligence, culpable fault or intent shall be charged in full.
Article 8. Reservation, Cancellation, Rescheduling and Participants
8.1 Final nature – no refund
8.1.1 All reservations are final. By booking, an irrevocable payment obligation arises.
8.1.2 Cash refunds are not possible, regardless of the reason (illness, weather conditions, personal circumstances, no-show, partial participation), subject to mandatory law.
8.2 Free cancellation is only possible if payment has not yet been made and no later than fourteen (14) days prior to commencement, in writing by e-mail.
8.3 If payment has been made, a one-time request for rescheduling may be submitted up to fourteen (14) days prior to commencement, subject to availability and at the rate applicable to the new date.
8.4 Participant numbers may be changed up to seven (7) days prior to commencement. Thereafter, the booked number is binding. Reductions do not entitle to refunds.
8.5 Late arrival, missing instructions or violation of rules may result in exclusion without any refund.
8.6 Changes are only valid after written confirmation by e-mail from Unit 13.
8.7 Any goodwill gesture (e.g. voucher) is entirely discretionary and does not create any rights.
Article 9. Event Conduct, Safety and Substance Use
9.1 Instructions from staff and marshals are binding.
9.2 Safety instructions (verbal, written or by video) are deemed received and understood by participating in the event.
9.3 Unit 13 uses smoke, light, sound, laser and special effects. Participants must notify Unit 13 in advance if they cannot tolerate these effects for medical or psychological reasons.
9.4 Bringing your own food and drinks is not permitted.
9.5 The use of alcohol (before or during the game) and soft or hard drugs is prohibited. Violation results in exclusion without compensation; the police may be informed.
9.6 Unit 13 gives no guarantee regarding exact game duration, intensity or individual experience of activities.
Article 10. Allergies and Food
10.1 Participants are responsible for timely disclosure of food allergies, dietary requirements or intolerances.
10.2 This information must be actively communicated to staff prior to consumption.
10.3 Unit 13 cannot guarantee the complete absence of allergens and accepts no liability if allergies are not correctly or timely disclosed.
Article 11. Clothing, Property and Liability
11.1 Participation is entirely at one’s own risk. Participants acknowledge that, despite safety measures taken, risks cannot be fully excluded and expressly accept these risks.
11.2 Damage to clothing, footwear, glasses, accessories and personal belongings (tearing, soiling, wear) is entirely at the participant’s risk. Unit 13 advises wearing suitable/old clothing.
11.3 Unit 13 is only liable for direct damage caused by intent or deliberate recklessness on the part of Unit 13, to the extent legally permitted.
11.4 Liability is limited to the invoiced amount or the amount paid out by the insurer.
11.5 Unit 13 is not liable for:
- injury caused by other participants;
- indirect or consequential damage;
- loss, theft or damage to property;
- damage to vehicles;
- damage caused by failure to follow instructions;
- damage caused by undisclosed medical limitations.
Damage arising from group dynamics, crowding or the behaviour of other participants is at the participant’s expense and risk.
11.6 The liability limitations and exclusions in this article also apply to all persons engaged by or on behalf of Unit 13 in the performance of activities, including staff, marshals, instructors, volunteers, interns and hired third parties.
Article 12. Force Majeure
12.1 Force majeure includes, but is not limited to: extreme weather conditions, governmental measures, pandemics, power outages, fire, evacuation, terrorist threats and failure of utilities, as well as measures or instructions of competent public authorities preventing (partial) performance of activities.
12.2 Force majeure on the customer’s side (illness, transport, private circumstances) does not entitle the customer to a refund.
12.3 In the event of force majeure on the part of Unit 13, an alternative date or voucher may be offered; cash refunds are excluded, subject to mandatory law.
12.4 Temporary closure, interruption or evacuation of (parts of) the premises in the interest of safety, order or emergencies does not entitle the customer to a refund or compensation.
Article 13. Privacy, Image Material and Minors
13.1 Unit 13 processes personal data in accordance with the General Data Protection Regulation (GDPR). The further legal elaboration of privacy and data processing is included in Article 13A and in the privacy statement on the website.
13.2 During activities and events (especially birthdays and group arrangements), Unit 13 may take photos and videos, both as a service to the customer and for promotional purposes.
13.3 If a participant, visitor, or – in the case of minors – a parent or legal guardian does not wish to appear in images, this must be reported to Unit 13 in advance in writing (by e-mail or via the reservation). If such notice is not given in time, Unit 13 cannot guarantee that the person will not (incidentally) appear in images.
13.4 Visitors and participants may only take photos or videos themselves after prior written permission from Unit 13.
13.5 CCTV footage is used solely for safety and incident handling and is not retained longer than necessary, in accordance with the GDPR and as further set out in Article 13A.
Article 13A. Privacy & GDPR (Further Elaboration)
13A.1 Unit 13 processes personal data solely for the following purposes:
- performing and administering agreements and reservations;
- communication with customers and participants;
- compliance with legal obligations;
- safety of persons, property and business operations;
- promotional purposes (including photo and video material), unless an objection has been made in advance.
13A.2 The personal data processed by Unit 13 may include, inter alia:
- first and last name;
- contact details (e-mail, phone);
- booking, participation and payment details;
- identification data, only where legally required (e.g. Airsoft 18+);
- CCTV footage;
- photo and video material made during activities and events.
13A.3 Unit 13 does not retain personal data longer than necessary and applies the following retention periods, unless legal obligations require a longer period:
- booking, invoice and payment data: in accordance with Dutch tax retention obligations;
- Airsoft-related registrations (18+ only and where legally required): up to seven (7) years;
- CCTV footage: up to fourteen (14) days, unless necessary for incident or safety investigations;
- photo and video material: as long as reasonably necessary for promotional purposes, unless the data subject objects earlier.
13A.4 Personal data may be shared with third parties insofar as necessary for performance of the agreement or for legal obligations, including payment providers, ticketing and reservation systems, IT and hosting partners and review systems. These parties process data solely on behalf of Unit 13 and in compliance with the GDPR.
13A.5 Data subjects have the right of access, rectification, erasure, restriction of processing, objection to processing and data portability, as well as the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
13A.6 Requests regarding personal data may be submitted in writing by e-mail. Unit 13 will respond as soon as possible, but no later than within the legally prescribed period of four (4) weeks.
13A.7 With regard to minors, personal data is processed solely via the main booker as parent or legal guardian. Unit 13 processes no more data than necessary.
13A.8 CCTV is used solely to protect persons, property and Unit 13’s business operations. CCTV footage is not used for continuous monitoring and is only viewed where there is a justified reason to do so.
Article 14. First Aid and Medical Assistance
14.1 First aid (EHBO) is available for initial assistance and stabilisation.
14.2 Unit 13 does not provide medical diagnoses.
14.3 In the event of injury or doubt, the participant will always be referred to the general practitioner (GP), out-of-hours GP service or hospital, or in urgent cases emergency services (112) will be contacted.
Article 15. Limitation Period
15.1 All claims and rights against Unit 13 shall lapse no later than twelve (12) months after the relevant event, insofar as mandatory Dutch law permits such a shortened limitation period.
Article 16. Applicable Law and Identity
16.1 All agreements are governed by Dutch law.
16.2 Disputes shall be submitted to the competent court in the place of business of Unit 13, unless mandatory law provides otherwise.
Unit 13 Enterprises B.V.
Chamber of Commerce (KvK): 62036238
VAT number: 854.609.052.B01
Date : 31-12-2025