General Terms and Conditions

UNIT 13 – GENERAL TERMS AND CONDITIONS

Article 1. Applicability, definitions and written form

1.1 These General Terms and Conditions apply to all events, activities, services, packages, bookings, quotations, agreements and visits to Unit 13 Enterprises B.V., established at Thermiekstraat 12, 6361 HB Nuth, the Netherlands (hereinafter: “Unit 13”).

1.2 These Terms and Conditions apply to clients, lead bookers, participants, visitors, spectators, parents, supervisors and all other persons present, regardless of whether they actively participate.

1.3 Any deviation from these Terms and Conditions shall only be valid if expressly confirmed in writing by e-mail by Unit 13.

1.4 By making an online reservation, the lead booker confirms that these Terms and Conditions were made available for review prior to completing the booking and that they have been accepted. The lead booker is obliged to share these Terms and Conditions with all participants and is responsible for ensuring compliance with them.

1.5 The lead booker is the primary point of contact and remains responsible for:

  • providing correct, complete and up-to-date booking information;
  • ensuring compliance by all participants with participation requirements, safety rules and house rules;
  • payment of the full booked amount.

1.6 For the purposes of these Terms and Conditions, “in writing” shall exclusively mean communication by e-mail to an e-mail address designated by Unit 13 and/or written confirmation via the booking or ticketing system. Agreements made by telephone, WhatsApp, SMS, social media direct messages or verbally are not binding.

1.7 Entering the premises of Unit 13 and/or participating in activities constitutes express acceptance of these General Terms and Conditions and the applicable house rules.

1.8 If any provision of these Terms and Conditions conflicts with mandatory Dutch law, all remaining provisions shall remain fully effective. The relevant provision shall apply to the maximum extent permitted by law.

1.9 Electronic communications shall be deemed to have been received at the time of sending, unless the recipient can demonstrate that receipt was reasonably impossible.

Article 2. Quotations and formation of the agreement

2.1 All quotations issued by Unit 13 are valid for 14 days, unless stated otherwise.

2.2 Prices include VAT, unless expressly stated otherwise.

2.3 A quotation does not constitute a reservation. An agreement shall only be concluded following:

  • written confirmation by Unit 13; and/or
  • completion of an online booking via the booking platform.

Article 3. Performance of the agreement

3.1 Unit 13 shall perform the agreement to the best of its knowledge and ability and in accordance with reasonable quality and safety standards.

3.2 Unit 13 is entitled to have all or part of the agreement performed by third parties where necessary.

3.3 Unit 13 shall not be liable for damage arising from incorrect or incomplete information provided by the client or lead booker.

3.4 Participants are required to strictly comply with all instructions, safety rules and house rules. Failure to comply may result in refusal or exclusion from participation without any right to a refund or compensation.

Article 4. Complaints

4.1 Complaints must be submitted in writing within 8 days of discovery and no later than 14 days after completion of the package or activity.

4.2 Complaints may be submitted via the contact form on the website and/or by e-mail. Unit 13 aims to respond within five working days.

4.3 Any solution, concession or goodwill gesture shall not constitute an admission of liability and shall not automatically entitle the customer to a monetary refund.

Article 5. Payment, payment methods and default

5.1 Unit 13 does not provide services on account. Payment shall only be made:

  • online when making the booking; or
  • at the cashier prior to participation.

5.2 For online payments, the online price stated in the booking confirmation shall apply.

5.3 When payment is made at the cashier, a higher cashier rate applies due to the increased risk of no-shows and additional administrative processing:

  • all packages: €1.00 extra per person;
  • open Airsoft events: €3.50 extra per person;
  • private events are excluded from these additional charges unless otherwise agreed in writing.

5.4 If payment relating to a current or previous reservation is not made on time or in full, Unit 13 is entitled to refuse new reservations, access to Unit 13 and/or participation in activities until all outstanding amounts have been paid in full, without any right to a refund or compensation.

5.5 If, in exceptional circumstances, an invoice is issued, a payment term of 14 days shall apply. After expiry of this period, statutory interest and debt collection costs shall be payable in accordance with the Dutch Debt Collection Costs Act (Wet Incassokosten).

Article 6. Airsoft – permits, safety, equipment and admission

6.1 Participants are responsible for complying with all statutory requirements and permits applicable to Airsoft.

6.2 Minimum ages:

  • Airsoft: 18 years (valid identification required);
  • Junior Airsoft: 12 years;
  • Lasergame: recommended minimum age approximately 7 years.

6.3 Foreign participants, including participants from Belgium and Germany, require a valid Unit 13 ticket. For invitations pursuant to Article 17E of the Dutch Weapons and Ammunition Regulations (Regeling Wapens en Munitie), Unit 13 must be contacted in advance.

6.4 If a participant does not possess the required documentation or does not meet the applicable participation requirements, access or participation may be refused without any right to a refund or compensation.

6.5 During Airsoft activities, all participants must strictly comply with applicable legal requirements, the safety rules of Unit 13, the applicable rules governing the sport of Airsoft and all instructions issued by employees and marshals.

Approved eye protection prescribed for the relevant activity must be worn at all times and in all areas designated by Unit 13. Removing, incorrectly using or deliberately disabling required protective equipment is prohibited.

6.6 Airsoft devices used during an event shall be checked prior to use for compliance with the permitted muzzle energy (joule value), in accordance with the safety rules and regulations applicable at that time.

Airsoft devices that do not comply with the permitted values or other safety requirements may not be used. Unit 13 is entitled to re-check an Airsoft device during an event if, in its reasonable opinion, there is cause to do so.

6.7 After inspection, it is prohibited to modify, manipulate or otherwise adjust an Airsoft device in such a way that its muzzle energy, operation or safety status may change. Violation may result in immediate exclusion from the event without any right to a refund or compensation.

6.8 Participants using their own Airsoft devices, protective equipment or other personal equipment are responsible for ensuring that such equipment is in a safe and proper condition.

Unit 13 is entitled to refuse the use of personal equipment where, in its reasonable opinion, such equipment does not comply with applicable rules or may present a safety risk.

6.9 If a participant rents Airsoft equipment from Unit 13, the participant must, prior to the equipment being issued, sign the rental and/or safety declaration used by Unit 13 on site.

By signing this declaration, the participant confirms that they have been given the opportunity to review and accept the conditions, safety instructions and operating instructions applicable to the rented equipment.

This declaration constitutes an additional confirmation of the agreements relating to the rented equipment and does not affect the applicability of these General Terms and Conditions.

Article 7. Damage, destruction and equipment

7.1 Intentional or culpable damage to or destruction of the premises, inventory or equipment is prohibited. The full costs may be recovered from the person responsible and/or the lead booker to the extent that such person is legally liable.

7.2 Damage to rented equipment resulting from recklessness, negligence, culpable conduct, improper use, failure to follow instructions or intentional acts may be charged in full to the person responsible and/or the hirer.

7.3 A participant who discovers damage, a defect or an unsafe condition relating to rented equipment must immediately stop using the equipment and report the matter to a Unit 13 employee.

Article 8. Reservations, cancellations, rescheduling and participants

8.1 Final nature of bookings – no refunds

8.1.1 All reservations are final. By making a booking, an irrevocable payment obligation is created.

8.1.2 Monetary refunds are not available, regardless of the reason, including illness, weather conditions, personal circumstances, no-show or partial participation, except where mandatory law provides otherwise.

8.1.3 If a reservation is not cancelled in time and in accordance with these General Terms and Conditions and the lead booker and/or participant does not attend, the full amount due for that reservation shall remain outstanding.

This also applies where payment at the cashier was selected at the time of booking. Unit 13 is entitled to subsequently charge the outstanding amount and require payment thereof.

8.1.4 As long as an amount relating to a previous reservation remains due to Unit 13, Unit 13 is entitled to refuse new reservations, access to Unit 13 and/or participation in activities until the outstanding amount has been paid in full.

Once the outstanding amount has been paid in full, a new reservation may be made. Any new reservation is separate from the previous payment obligation and must be paid for separately.

8.1.5 A previous waiver, voucher, goodwill arrangement or other concession does not create any entitlement to the same treatment in relation to a subsequent reservation or no-show.

8.2 Cancellation free of charge is only possible if payment has not yet been made and the cancellation is submitted in writing by e-mail no later than 14 days before the scheduled start time. Cancellation within 14 days of the scheduled start time does not affect the payment obligation arising from the reservation.

8.3 If payment has already been made, a request to reschedule the booking once may be submitted up to 14 days before the scheduled start time, subject to availability and at the rate applicable to the new date.

8.4 Participants may be changed up to 7 days before the scheduled start time. After this deadline, the number of participants booked shall be binding. A reduction in the number of participants does not entitle the customer to a refund.

8.5 Late arrival, missing instructions or failure to comply with rules may result in exclusion without any right to a refund.

8.6 Changes are only valid after written confirmation by e-mail from Unit 13.

8.7 Any goodwill arrangement, such as the provision of a voucher, is entirely discretionary and does not create any rights in relation to future circumstances.

Article 9. Conduct of the event, briefing, safety and use of substances

9.1 Instructions issued by staff, instructors and marshals are binding.

9.2 For activities for which Unit 13 requires a safety briefing, including in any event Airsoft and Tactical Lasergame, participants must fully complete the digital safety briefing provided by Unit 13 before participating.

Participation is only permitted once the required briefing has been completed.

Participants must comply with the safety instructions, rules and warnings contained in the briefing throughout the entire activity.

If any safety instruction or rule is unclear, the participant must raise this with a Unit 13 employee, instructor or marshal before commencement of the activity.

By participating in the activity after completing the briefing, the participant confirms that they have had the opportunity to review the applicable safety information and to ask any questions they may have.

Unit 13 is entitled to refuse, immediately interrupt or terminate participation if the briefing has not been completed or if safety instructions are not followed.

9.3 Unit 13 uses smoke, lighting, sound, laser and special effects. Participants are required to notify Unit 13 in advance if they are unable to tolerate these effects for medical reasons or other compelling circumstances.

9.4 Bringing your own food or drinks is not permitted.

9.5 Consumption of alcohol before or during an activity and the use of soft or hard drugs are prohibited. Violations may result in immediate exclusion without any right to a refund or compensation. Where circumstances warrant, the police or other competent emergency services may be contacted.

9.6 Unit 13 does not guarantee an exact duration, level of intensity or individual experience of activities, except to the extent expressly included in the booked service.

Article 10. Allergies and food

10.1 Participants are responsible for reporting food allergies, dietary requirements or intolerances in good time.

10.2 This information must be actively communicated to staff before food or drink is consumed.

10.3 Unit 13 cannot guarantee the complete absence of allergens and accepts no liability where allergies have not been correctly or timely reported, to the extent permitted by law.

Article 11. Clothing, personal belongings, risks and liability

11.1 Nature of the activities

Activities offered by Unit 13 may have a physical, sporting, competitive and/or adventurous nature and may take place in specially designed playing environments.

These environments may include obstacles, walls, differences in level, limited or changing lighting, smoke, lighting and sound effects, moving participants, game equipment and – in the case of Airsoft – the use of BBs and Airsoft devices.

Despite reasonable safety measures, the risks associated with such activities cannot be completely eliminated.

11.2 Normal and foreseeable risks

Participation may involve, among other things, the following normal and foreseeable risks:

  • falling, slipping and tripping;
  • collisions with obstacles, walls, equipment or other participants;
  • physical contact between participants;
  • unexpected movements by other participants;
  • bruises, contusions, abrasions and comparable minor injuries;
  • in the case of Airsoft: being hit by BBs and the associated impact;
  • injury or discomfort resulting from normal physical exertion or game movements;
  • damage, wear or soiling of clothing and footwear.

The participant acknowledges that such risks may form part of the normal course of the chosen activity and cannot be completely prevented despite reasonable safety measures.

Acceptance of these normal risks does not affect any rights the participant may have under mandatory law.

11.3 Responsibility of the participant

Each participant is responsible for their own conduct during the activity and must behave in such a way that no unnecessary risk is created for themselves, other participants, employees or visitors.

Participants are required to:

  • comply with safety instructions and game rules;
  • fully complete the required digital briefing;
  • correctly use prescribed protective equipment for the entire period for which its use is required;
  • immediately comply with instructions issued by employees, instructors and marshals;
  • refrain from reckless, dangerous or intentionally risky conduct;
  • immediately report any defect or dangerous situation of which they become aware;
  • stop participating and notify Unit 13 if continued participation can no longer reasonably be considered safe.

11.4 Safety measures taken by Unit 13

Unit 13 shall take safety measures that are reasonably appropriate having regard to the nature and characteristics of the activity offered.

The existence of a risk or the occurrence of an accident does not in itself mean that Unit 13 has breached its duty of care or safety obligations.

In assessing any potential liability, relevant circumstances include, among other things, the nature of the activity, the instructions provided, the safety measures taken, the conduct of the participant and all other circumstances of the case.

11.5 Normal risks of participation

Unit 13 shall not be liable for damage or injury arising solely from a normal and foreseeable risk inherent in the relevant activity, provided that Unit 13 has complied with the safety and duty-of-care obligations that may reasonably be expected of it under the circumstances.

The mere occurrence of a fall, collision, hit, incident or other accident during an activity does not therefore automatically result in liability on the part of Unit 13.

11.6 Participant conduct and personal responsibility

To the extent permitted by law, Unit 13 shall not be liable for damage arising wholly or partly as a result of:

  • failure to follow, or incomplete compliance with, safety instructions, the briefing or game rules;
  • removing or incorrectly using prescribed protective equipment;
  • reckless, careless or dangerous conduct;
  • use of defective or unauthorised personal equipment;
  • manipulation or modification of inspected equipment or Airsoft devices;
  • provision of incorrect or incomplete information relevant to safe participation;
  • participation under the influence of alcohol, drugs or other substances affecting the ability to participate safely;
  • any other act or omission by the participant which caused or increased the risk of damage or injury.

Where the participant’s own conduct has contributed to the occurrence or extent of the damage, this may be taken into account in accordance with applicable law when determining liability and any compensation payable.

11.7 Conduct of other participants

Unit 13 shall not be liable for damage directly caused by unexpected, unauthorised, reckless or unlawful conduct of another participant, provided that Unit 13 could not reasonably have prevented such conduct and has complied with what could reasonably be expected of it in relation to instructions, the design of the premises, safety measures and supervision.

11.8 Clothing and personal belongings

Participants must take account of the physical nature of the activities. Unit 13 recommends wearing suitable clothing and footwear and not bringing valuable, fragile or expensive personal belongings into the activity.

Loss, theft, normal wear and tear, soiling or damage to clothing, shoes, glasses, mobile phones, jewellery, accessories and other personal belongings shall be at the owner’s own risk, unless such loss or damage results from a breach of contract or unlawful act attributable to Unit 13 for which Unit 13 is liable under applicable law.

Unit 13 shall not be liable for damage to vehicles unless mandatory law establishes that Unit 13 is liable for such damage.

11.9 Liability of Unit 13

Unit 13 shall be liable for damage to the extent that, under applicable law, it is established that such damage resulted from a breach of contract attributable to Unit 13 or an unlawful act and Unit 13 failed to exercise the degree of care that could reasonably be expected of it under the circumstances.

Liability on the part of Unit 13 therefore does not arise solely because an accident, injury or other damage occurs during or in connection with an activity.

Nothing in these General Terms and Conditions is intended to exclude or limit any statutory liability of Unit 13 for death or personal injury where such exclusion or limitation is prohibited by mandatory law.

11.10 Business clients

For clients acting in the course of a profession or business, and to the extent permitted by law, Unit 13’s liability for damage other than death or personal injury shall be limited to the amount actually paid in the relevant case under Unit 13’s applicable liability insurance policy, increased by any deductible payable by Unit 13 under that policy.

For business clients, Unit 13 shall, to the extent permitted by law, not be liable for indirect damage, including consequential loss, loss of profit, loss of savings or business interruption losses.

This limitation shall not apply if and to the extent that its application is prohibited by mandatory law.

11.11 Mandatory law

Nothing in this Article is intended to exclude or limit liability if and to the extent that such exclusion or limitation is prohibited in the relevant circumstances under mandatory Dutch or European law.

11.12 Employees and persons engaged by Unit 13

The provisions of this Article relating to risks, responsibility and liability shall, to the extent permitted by law, also apply for the benefit of employees, marshals, instructors, volunteers, interns, contractors and other persons engaged by or on behalf of Unit 13 in connection with the performance of its activities.

Article 12. Force majeure

12.1 Force majeure includes, among other circumstances: extreme weather conditions, government measures, pandemics, power failures, fire, evacuation, terrorist threats, failure of utilities and measures or instructions imposed by competent public authorities which make full or partial performance of activities impossible.

12.2 Force majeure on the customer’s side, including illness, transport problems or personal circumstances, does not entitle the customer to a refund, except where mandatory law provides otherwise.

12.3 In the event of force majeure on the part of Unit 13, an alternative or voucher may be offered. Monetary refunds are excluded except where mandatory law provides otherwise.

12.4 Temporary closure, interruption or evacuation of all or part of the premises in the interests of safety, public order or emergency circumstances does not entitle the customer to a refund or compensation, except where mandatory law provides otherwise.

Article 13. Privacy, personal data, camera surveillance and image material

13.1 Unit 13 processes personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy legislation. The manner in which Unit 13 processes personal data, the purposes and legal bases for such processing, retention periods, service providers involved and the rights of data subjects are further described in the current Unit 13 Privacy Policy available on the website.

13.2 The current Unit 13 Cookie Policy applies to the use of cookies and similar technologies. Where consent is required under applicable law for cookies or other technologies, such consent shall be requested via the cookie banner. Consent previously given may be changed or withdrawn via the cookie settings.

13.3 Camera surveillance may take place in and around Unit 13’s premises for purposes including safety, protection of persons and property, enforcement of house rules, incident investigations, business operations and evidentiary purposes in connection with complaints, damage, insurance matters or legal proceedings. The purposes, access to recordings and applicable retention periods are further described in the Privacy Policy.

13.4 Photographs and videos may be taken during activities, group packages, birthday parties and events as a service to visitors, to record the activity and, where permitted, for promotional purposes. If a participant or visitor does not wish to appear in photographs or videos, this may be indicated when making the reservation, in advance by e-mail or no later than upon arrival to a Unit 13 employee. The Privacy Policy applies to the further use, retention, publication and deletion of such image material.

13.5 No more personal data relating to minors shall be processed than is necessary. The processing of personal data relating to minors and the manner in which Unit 13 deals with parents, guardians, lead bookers and adult supervisors are further described in the Privacy Policy.

13.6 If the Privacy Policy or Cookie Policy is amended as a result of changes in legislation, systems, service providers used or business operations, the most recent version published on the website shall apply, to the extent permitted by law.

Article 14. First aid and medical assistance

14.1 First aid is available for initial assistance and stabilisation.

14.2 Unit 13 does not make medical diagnoses.

14.3 In the event of injury or uncertainty, the participant will be referred to a general practitioner, out-of-hours GP service or hospital, or in an emergency to emergency services via 112.

Article 15. Limitation periods

15.1 All claims and causes of action against Unit 13 shall become time-barred no later than 12 months after the relevant event, insofar as mandatory Dutch law permits such a shortened limitation period.

Article 16. Governing law and company details

16.1 All agreements shall be governed by Dutch law.

16.2 Disputes shall be submitted to the competent court in the district in which Unit 13 has its registered office, unless mandatory law provides otherwise.

Unit 13 Enterprises B.V.
Dutch Chamber of Commerce (KVK): 62036238
VAT: 854.609.052.B01

Last amended: 11 August 2026